TechShield Terms & Conditions
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Agreement & Acceptance
By purchasing, subscribing to, or continuing to use TechShield, you (“Subscriber”) agree to enroll in the Evolve TechShield Residential Managed Services Program and accept these Terms & Conditions in full.
Term, Billing & Cancellation
The initial service term is three (3) months. After the initial term, your plan renews month-to-month automatically unless canceled.
- If you cancel before completing the initial 3-month term, a one-time onboarding fee of $75 may become due upon cancellation.
- After the initial 3-month term, you may cancel before the next billing cycle.
- Monthly subscription fees are billed automatically through the payment method provided at checkout.
- If payment fails or becomes past due, Evolve may suspend or limit service after reasonable notice.
- Evolve reserves the right to adjust monthly pricing with 30 days’ written notice.
Scope of Services
TechShield services are defined by your enrolled plan tier and apply only to supported, registered devices associated with your household or primary service location. Hardware, replacement parts, on-site labor, advanced services, and services outside your plan may be billed separately.
Subscriber Responsibilities
You agree to keep enrolled devices powered on and internet-connected when reasonable, use strong passwords and multi-factor authentication where available, avoid suspicious emails or links, keep operating systems current, avoid making administrative changes that interfere with management tools, and promptly report suspected security incidents to Evolve.
Remote Access Authorization
You authorize Evolve to remotely access enrolled devices for monitoring, maintenance, security, and support. Evolve will access only what is reasonably necessary to perform services and will not access personal files except where needed to troubleshoot or resolve an issue.
Supported Systems
Coverage applies only to devices running a Microsoft Windows or Apple macOS version currently supported by its manufacturer. Devices running end-of-life or unsupported operating systems may be removed from coverage or may require additional service work before enrollment.
Third-Party Software
Evolve provides general device, operating system, security, and support services. Specialized, proprietary, or vendor-specific applications may require support from the software provider or manufacturer, and related work may be billed separately.
Limitation of Liability
Evolve’s total liability shall not exceed fees paid for TechShield services in the prior 30 days. Evolve is not liable for data loss, hardware failure, interruption of service, lost profits, or consequential damages. All implied warranties are disclaimed. Evolve does not guarantee uninterrupted service or that every issue can be resolved remotely.
Termination & Removal of Services
Evolve may terminate or suspend service for non-payment, misuse, abuse, or material breach with reasonable notice. Upon termination, Subscriber agrees to provide Evolve reasonable access to remove monitoring agents, security software, backup tools, or other management components installed as part of TechShield.
Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, utility failures, internet outages, third-party infrastructure failures, or acts of God.
Dispute Resolution & Governing Law
These Terms are governed by the laws of the State of Connecticut. Disputes not resolved informally may be submitted to binding arbitration, except for small claims court matters. If Evolve must initiate collection or defend a claim, Evolve may recover reasonable attorney fees, collection costs, and expenses where permitted by law.
Changes to Terms
Evolve may update these Terms with 30 days’ written notice. Continued enrollment in TechShield after that period constitutes acceptance of the updated Terms.
Non-Solicitation
Subscriber agrees not to directly solicit or hire any Evolve employee or contractor during the term of service and for 12 months following termination.
Acknowledgement
By completing checkout, submitting payment, signing up for TechShield, or continuing to use TechShield services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.