Managed IT
Managed IT Services → Proactive monitoring, maintenance, security, support, and ongoing responsibility for your IT environment. Co-Managed IT → Extra capacity, tools, security, and project support for companies with internal IT.Security & Cloud
Cybersecurity → Security controls, endpoint protection, identity, email security, and risk reduction. Microsoft 365 → Migrations, administration, licensing, email, SharePoint, OneDrive, and security. Backup & Disaster Recovery → Backup, recovery testing, business continuity, and disaster planning.Infrastructure
Network Design & Management → Firewalls, switches, Wi-Fi, cabling, segmentation, and ongoing network management. Business Phones / VoIP → Modern business phone systems, call routing, mobile apps, and number porting.Not sure how much IT support you need?
Talk directly with Evolve’s owner for 20 minutes and figure out the right level of support.
Schedule a 20-Minute IT Call → See Managed IT Plans →Shelton, CT · serving Fairfield, New Haven, and the Naugatuck Valley
What do you need help with?
Have something unusual?
If it involves business technology, there is a good chance Evolve can help.
Free diagnostic. Most repairs back in 24 to 48 hours.
Start a Repair →What you'll learn
Seven short sections, each one built around the decisions you actually have to make. Read it front to back or jump to the part you need.
01
The baseline a real managed service covers before anyone talks about add-ons: monitoring, patching, helpdesk response times you can hold them to, endpoint security, backup with restore testing, MFA, documentation and a named contact for strategy.
02
The five pricing models — per-user, per-device, tiered, block hours and break-fix — what each one fits, what to watch for, and why two very different monthly numbers can describe the same scope of work.
03
Onboarding fees, after-hours rates, per-incident charges, hardware markup, minimum seats, auto-renewal and exit terms — and how to ask for the "not included" list in writing.
04
Ten signals worth slowing down for, from vague SLAs and no named technician to security sold only as a pricey add-on and pricing nobody will put in writing.
05
Twelve questions covering response times, cybersecurity, backups, on-site support, who owns your documentation, contract terms and escalation. Printable — bring it to the meeting.
06
How to tell what your business actually needs right now, plus cybersecurity and cyber-insurance basics explained in plain language rather than acronyms.
Who it's for
Written for Connecticut companies of roughly 5 to 100 employees — sizing up a first managed IT provider, or replacing one that isn't working.
Why we wrote it
Evolve sees businesses approach IT from every direction — companies with no IT plan, businesses leaving another provider, companies handling everything internally, and organizations that simply need better guidance.
We started on Howe Avenue in Shelton in 2017 as a computer shop and grew into a managed IT provider for businesses across the state. We wrote this guide the way we'd have wanted one written for us: specific, honest, and free of the vague proposals it tells you to avoid.
Enterprise-level IT guidance with the personal service and flexibility your business deserves — and you'll get the guide whether or not you ever call us.
"The Evolve team assisted us in setting up an integrated platform and are very responsive whenever there is a problem. The Evolve team has been invaluable in guiding us for our system security, backup, and workflow. We had no IT team before and I never thought it would be so easy to set up and work with anyone. Very lucky to have them local."
Book a free 20-minute conversation with Evolve and we'll help you determine whether managed IT, a one-time project, or another solution makes sense.
